Privacy Policy

1. Information We Collect

We collect personal information that you provide directly to us when using our services, including but not limited to:

• Personal Information: This includes your name, email address, phone number, shipping address, and billing information when you place an order or contact us.

• Payment Information: When you make a purchase, payment details (such as credit card information) are processed through a secure payment gateway. We do not store payment card details.

• Technical Data: We automatically collect technical information such as your IP address, browser type, device type, and operating system when you visit our Site.

2. How We Use Your Information

We use the information we collect in the following ways:

• To Process Orders: Your personal information is used to fulfil and deliver your orders, process payments, and provide customer support.

• To Improve Our Services: We may use your data to analyse trends, monitor website performance, and enhance user experience.

• To Communicate with You: We may send you emails regarding order confirmations, shipping updates, promotions, or other information related to your interactions with us.

• To Comply with Legal Obligations: We may use your personal data to comply with legal requirements or resolve disputes.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. A cookie is a small file placed on your device that allows us to remember your preferences and activity. The types of cookies we use include:

• Strictly Necessary Cookies: These are essential for the operation of the website and cannot be turned off in our systems. They are usually set in response to actions you have taken, such as setting your privacy preferences or logging in.

• Performance Cookies: These cookies collect information on how visitors interact with our Site (such as pages visited or error messages), helping us improve the functionality of our website.

• Functional Cookies: These cookies enable us to provide enhanced functionality, such as remembering your language preference or other settings.

• Targeting Cookies: These cookies are used to deliver targeted advertising or content based on your browsing habits.

You can control cookie settings in your browser, and you may choose to block or delete cookies. However, doing so may affect the functionality of the Site.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following cases:

• Service Providers: We may share your information with third-party companies that help us operate our website and deliver services (such as payment processors or delivery partners). These providers are obligated to protect your data and use it only for the purposes for which we have engaged them.

• Legal Compliance: We may disclose your personal information if required by law or in response to a valid request by public authorities (e.g., a court or government agency).

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.

• Rectification: You can ask us to correct or update any inaccurate or incomplete personal data.

• Erasure: You can request that we delete your personal data in certain circumstances.

• Portability: You can request to receive your personal data in a structured, commonly used format.

• Restriction: You can ask us to restrict the processing of your personal data in some cases.

• Objection: You can object to certain types of data processing, including direct marketing.

To exercise your rights, please get in touch.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the "Effective Date" at the top of the policy. Please review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please get in touch via our Contact page.

Lumen Designs
5C Achmore, Isle of Lewis, Outer Hebrides HS2 9DU